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FAQs

What is the Theatre’s Security Policy?

As we are a ‘seasonal’ market, we suggest that all guests arrive as early as possible and bring minimal personal belongings to the Theatre. Guests entering the Theatre are subject to search at the discretion of management, which may include a pat down or scans with metal detector wands. All bags are subject to search; bags that pass inspection must fit comfortably under a seat. Backpacks, diaper bags or bags larger than 12 x 12 x 6 inches are not allowed inside of the theater. Laptops, briefcases, suitcases, and outside food and beverages are not allowed in the building. Any items confiscated will not be returned. The Theatre does not provide an area to check coats or any personal belongings. 

BBMannPAH management reserves the right to change the security policy or implement any security measures required for any performance without advance notice.

How do I purchase tickets?

You can purchase tickets anytime online at www.bbmannpah.com; by phone or in person Monday-Friday between 10AM-5PM and on Saturday between 10AM-2PM. If there is a show on a Saturday, the Box Office is open at 10AM-Showtime. If there is a show on a Sunday, the Box Office is open 3 hours before Showtime.

The Box Office phone number is 239-481-4849 or 800-440-7469, the fax number is 239-489-0326. Our address is 13350 FSW Parkway, Fort Myers, FL 33919.

WWW.BBMANNPAH.COM is the OFFICIAL TICKETING PROVIDER for the BARBARA B. MANN PERFORMING ARTS HALL at FSW

Tickets purchased from other sources may be:

  1. More expensive

  2. Invalid

  3. Ineligible for assistance

Barbara B. Mann Performing Arts Hall at FSW is not responsible for tickets purchased from other sources.

Does my child need a ticket?

If your child is 11 months or younger, they do not need a ticket but are required to sit on your lap. If your child has reached their first birthday, they will need a ticket to get into the theatre.

  • Some restrictions apply. Call 239-481-4849 for details.

What are your convenience fees?

There is a per ticket processing fee for any order processed by mail, over the phone or online.

What is your refund policy?

All sales are final. We do not offer refunds or returns.
 

What is your exchange policy?

Please call the Box Office at 239-481-4849 or 800-440-7469 for details.

What do I do if I lost my ticket?

Please call the Box Office at 239-481-4849 for assistance.

Do you offer gift cards?

Yes, we do and the gift cards are available in any denomination. You can purchase gift cards online here.

What are the Box Office hours of operation?

The Box Office is open Monday through Friday, 10 AM to 5 PM; Saturday, 10 AM to 2 PM; and 3 hours prior to all curtain times.

How early should I arrive before my performance?

The Will Call window opens 90 minutes prior to show time. The building doors open 1 hour prior to show time; and the lobby doors into the Theatre open 30 minutes prior to show time.
 

Is there a charge for parking?

No, the Theatre is located on the Florida SouthWestern State College Campus, parking is plentiful and free. We also offer Valet Parking for purchase.

What happens if I arrive late?

If you arrive late, the show may have required the ushers to ‘hold’ seating any patrons until that ‘hold’ time is released. The ‘hold’ time can fluctuate between 5-15 minutes. Once the ‘hold’ is released, the ushers will then escort you to your seat.

In the event you do arrive late and there is a ‘hold’, we have large screen TVs located above the doors to the Theatre, so you won’t miss any of the show.

Is there a dress code?

Although there is no formal dress code, patrons typically wear smart casual clothing.

How long will the show last?

Most events are usually between two to three hours long and include an intermission. Most concerts and comedians are usually 90 minutes without an intermission.

Where do I park?

We have plenty of FREE parking, and we also provide Valet Parking for purchase. Please click on the link below for a map with all available parking lots.

Where can I find directions?

The Barbara B. Mann Performing Arts Hall at FSW is located at 13350 FSW Parkway, on the campus of Florida SouthWestern State College.

Can I bring food and drink into the Theatre?

Outside food and drinks are not allowed in the Theatre. However, food and beverages are sold at our concession stands prior to the show’s beginning and also during intermission; these can be brought into the Theatre.

What accommodations do you provide for guests with disabilities?

Please notify the Box Office in advance of any physical limitations that restrict seating assignment.

  • First floor restrooms and water fountains are fully accessible, and ushers are available to assist patrons.
  • Sign Interpretation is available for Saturday 2 PM performances of the Broadway Series and upon request for other presentations. For details, please call the Box Office at 239-481-4849.
  • Assistive Listening Devices and Child Booster Seats are available on a first-come, first-served basis at the Usher Station located in the Lobby under the Grand Staircase. There is no charge for these items; however, a driver’s license or credit card will be requested as a deposit.
  • Elevators provide access to the Mezzanine and Balconies.

What if I leave something behind at the Theatre?

Patrons who lose articles while attending a performance are invited to make all inquiries and claims with the Barbara B. Mann Performing Arts Hall at FSW Administrative Offices by calling (239) 489-3033 Monday – Friday, between the hours of 9 AM and 5 PM.

Can I bring my mobile phone or pager into the Theatre?

Phones and pagers are allowed inside the Theatre; however, they must be shut off before the performance begins.

Can I bring my camera with me into the Theatre?

The use of flash photography, video or audio recording is strictly prohibited for all performances. Any use of an unauthorized electronic device will result in confiscation. Cameras are not allowed at any time unless the photographer is approved by both venue and artist publicity.

I see a concert date for the Barbara B. Mann Performing Arts Hall at FSW listed on another website, but it's not on www.bbmannpah.com. Does this mean the show is not coming to your Theatre?

It is common for a band or other event to list tour dates on their website before it is posted on ours. For the most current updates, just sign up for our free Email Club to receive notice of shows that are coming to the Theatre. 

Do you offer any additional memberships for events and shows at the Theater?

You can become a President’s Club Member and be guaranteed notice of shows before the general public, reserved parking and other special benefits.