What is the Theatre’s Security Policy?
We suggest that all patrons arrive as early as possible and bring minimal personal belongings to the Theatre. Patrons will be required to walk through metal detectors at all entrances. Patrons will not be required to empty their pockets or remove anything prior to passing through the metal detectors. All patrons entering the Theatre are subject to search at the discretion of management, which may include a pat down or scans with metal detector wands. All bags are subject to search; bags that pass inspection must fit comfortably under a seat. Backpacks, diaper bags or bags larger than 12 x 12 x 6 inches are not allowed inside of the theater. Laptops, briefcases, suitcases, and outside food and beverages are not allowed in the building. Patrons will be asked to return non-approved bags or other prohibited items to their vehicle prior to theatre entry. Any items confiscated will not be returned. The Theatre does not provide an area to check coats or any personal belongings.
BBMannPAH management reserves the right to change the security policy or implement any security measures required for any performance without advance notice.
How do I purchase tickets?
You can purchase tickets anytime online at www.bbmannpah.com; or by phone Monday-Thursday from 10AM to 3PM. The Box Office is currently closed for walk-up sales and assistance.
The Box Office phone number is 239-481-4849 or 800-440-7469, the fax number is 239-489-0326. Our address is 13350 FSW Parkway, Fort Myers, FL 33919.
WWW.BBMANNPAH.COM is the OFFICIAL TICKETING PROVIDER for the BARBARA B. MANN PERFORMING ARTS HALL at FSW
Tickets purchased from other sources may be:
Ineligible for assistance
Barbara B. Mann Performing Arts Hall at FSW is not responsible for tickets purchased from other sources.
Does my child need a ticket?
If your child is 11 months or younger, they do not need a ticket but are required to sit on your lap. If your child has reached their first birthday, they will need a ticket to get into the Theatre.
- Some restrictions apply; please call the Box Office at 239-481-4849 for details.
What are your convenience fees?
There is a per ticket processing fee for any order placed by mail, over the phone or online.
What is your refund policy?
All sales are final. We do not offer refunds or returns.
What is your exchange policy?
Please call the Box Office at 239-481-4849 or 800-440-7469 for details.
What do I do if I lost my ticket?
Please call the Box Office at 239-481-4849 for assistance.
Do you offer gift cards?
Yes, we do and the gift cards are available in any denomination. You can purchase gift cards online here.
What are the Box Office hours of operation?
Our Box Office is open for phone calls Monday-Thursday from 10AM-3PM; however we are currently closed for walk-up sales and assistance.
How early should I arrive before my performance?
The Will Call window opens 90 minutes prior to show time. The building doors open 1 hour prior to show time; and the lobby doors into the Theatre open 30 minutes prior to show time.
Is there a charge for parking?
No, the Theatre is located on the Florida SouthWestern State College Campus, parking is plentiful and free. We also offer Valet Parking for purchase.
What happens if I arrive late?
If you arrive late, the show may have required the ushers to ‘hold’ seating any patrons until that ‘hold’ time is released. The ‘hold’ time can fluctuate between 5-15 minutes. Once the ‘hold’ is released, the ushers will then escort you to your seat.
In the event you do arrive late and there is a ‘hold’, we have large screen TVs located above the doors to the Theatre, so you won’t miss any of the show.
Is there a dress code?
Although there is no formal dress code, patrons typically wear smart casual clothing.
How long will the show last?
On average, our Broadway performances are approximately 2 to 3 hours and include an intermission; while most concerts and comedians are approximately 90 minutes with no intermission.
Where do I park?
We have plenty of FREE parking, and we also provide Valet Parking for purchase. Please click on the link below for a map with all available parking lots.
Where can I find directions?
The Barbara B. Mann Performing Arts Hall at FSW is located at 13350 FSW Parkway, on the campus of Florida SouthWestern State College.
Can I bring food and drink into the Theatre?
Outside food and drinks are not allowed in the Theatre. However, food and beverages are sold at our concession stands prior to the show’s beginning and also during intermission; these can be brought into the Theatre.
What accommodations do you provide for guests with disabilities?
Please notify the Box Office in advance of any physical limitations that restrict seating assignment.
- First floor restrooms and water fountains are fully accessible, and ushers are available to assist patrons.
- Sign Interpretation is available for Saturday 2 PM performances of the Broadway Series and upon request for other presentations. For details, please call the Box Office at 239-481-4849.
- Assistive Listening Devices and Child Booster Seats are available on a first-come, first-served basis. The Assistive Listening Devices are at the Usher Station located in the Lobby under the Grand Staircase. There is no charge; however, a driver’s license is required as a deposit. The Child Booster Seats are located in the back of the Theatre on all three levels. There is no charge and no deposit is required.
- Elevators provide access to the Mezzanine and Balconies.
What if I leave something behind at the Theatre?
Patrons who lose articles while attending a performance are invited to make all inquiries and claims with the Barbara B. Mann Performing Arts Hall at FSW Administrative Offices by calling (239) 489-3033 Monday – Friday, between the hours of 9 AM and 5 PM.
Can I bring my mobile phone or pager into the Theatre?
Phones and pagers are allowed inside the Theatre; however, they must be shut off before the performance begins.
Can I bring my camera with me into the Theatre?
The use of flash photography, video or audio recording is strictly prohibited for all performances. Any use of an unauthorized electronic device will result in confiscation. Cameras are not allowed at any time unless the photographer is approved by both venue and artist publicity.
I see a concert date for the Barbara B. Mann Performing Arts Hall at FSW listed on another website, but it's not on www.bbmannpah.com. Does this mean the show is not coming to your Theatre?
It is common for a performer, band or other event to list tour dates on their website before we are able to list on our website. For the most current information, please sign up for our free Email Club to receive advance notices of shows that are coming to the Theatre.
Do you offer any additional memberships for events and shows at the Theatre?
You can become a President’s Club Member and be guaranteed notice of shows before the general public, reserved parking and other special benefits.